customer claims to have not received the part he purchased then we did a UPS claim and this is what UPS said:

I have further researched the address and have found additional details regarding previous deliveries. We show a delivery on 10/12/18 under UPS Tracking number 1ZE8A1670311447480 to Bradley King at the address of 717 Old Highway 68 in Sweetwater TN 37874. A Package Investigation was submitted and was closed with the following Investigation notes:

Fraud - Address is signature required due to high amount of claims. Phone # given is for a William Bright not Bradley King. Customer uses multiple names and other addresses for attempt to file claims. Alternate identities used: Spencer Talent, Brandi Talent, Brandi Rowland, Bradley King. Forwarding to Loss Prevention.

Also he did a chargeback