Buyer expects free products, even opened a case to try to get money thinking they don't have to send the items back. Buyer returned items broken and sent a Fuck You note along with it. With 3 years and over 300 feedback in selling, all 100% you always get 1 in the end, full report below.

You have issued a full refund of $35.20 to the buyer.Your final value fee of -$2.90 has been credited back to your eBay account and the case is closed. Sep 02, 2013 at 6:37 AM
Refund information:
You issued a full PayPal refund of $35.20 through PayPal on Sep 02, 2013. View PayPal transaction - opens in a new window or tab
Transaction information:
Any remaining funds from this PayPal transaction are available. View PayPal transaction - opens in a new window or tab
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We've made a final decision and have asked the buyer to return the item to you for a refund. Please wait to receive and examine the item before you refund the buyer. Aug 23, 2013 at 9:57 PM
Final decision:
This case was found in favor of the buyer.
We passed this return information to the buyer:
Brad
PO Box 7409
Huntington Beach California 92615
United States
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The buyer has escalated the case to eBay Customer Support. Aug 23, 2013 at 3:01 PM
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You have responded to the buyer. Aug 20, 2013 at 9:08 AM
Your message to the buyer:
"Please understand until card is back in hand & all serial numbers match, there will no money issued. Consider it like a return at a store, they expect the product back in hand before money is returned to the customer. I would also recommend being more specific when communicating as a "comparable APG" motherboard is not designed for this card. I would check the card in a certified AGP motherboard otherwise I can't warranty your transaction as you are telling me that you are installing the card in a incompatible motherboard that will not make this card work properly. Thank you for your business, Brad"
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The buyer has responded to you. Aug 19, 2013 at 10:20 PM
Buyer's message:
"Again, this card does NOT work. It has distorted graphics. I build machines for a living and I am a capable technician. It was used with a comparable APG motherboard and power supply. I have proof and video of it not working if needed. His listing says that has NOT used it in over a month. I contacted the seller the same day I received and installed the card. I want a FULL refund. "
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You have responded to the buyer. Aug 19, 2013 at 2:02 PM
Your message to the buyer:
"As I previously instructed buyer to please respond to me with answering my questions, the buyer would not answer any questions related to the card in how they installed the card or verified any questions in what watt power supply they were using. They simply replied with "I build computers for a living". As my history on ebay shows I have had zero issues with people on ebay and when a customer issues me with incorrect information, I see this as a fraudulent transaction return. This card came from a working machine it worked when I sent the card to the customer as all my items do, otherwise I don't list them as it's a waste of money and time. If the client is unhappy they can freely send me the card back as I instruct and I will offer a 50% partial refund. - Brad "
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The buyer opened a case: Item doesn't match the description Aug 19, 2013 at 12:54 PM
The case details:
The buyer says the item doesn't match the description.
The buyer paid on Aug 13, 2013.
The item is defective or broken
Additional information:
"This video card has distorted graphics. Seller said it was in working order. The distorted graphics appears as soon as the computers goes through post. "
The buyer requested:
A refund. The refund amount includes the purchase price plus original shipping.