If there was an award handed out for the biggest illiterate idiot around it would go to this person. Item shipped 3 different times every single time comes back as refused. Checked account every single time and it was the correct one. Immediately under the product clearly stated in capital letters and repeated 3 different times on the page to use the links in the email. Doesnt bother to read or doesnt have the ability to read anything (perhaps this one as well), contacts everyone else and starts making chargeback threats for the simple reason he's too mfing stupid to follow directions. Just another idiot from PA.