|Purchase date:||September 2015|
|Buyer's name:||Frank Methling|
|Buyer's username:||Frank Methling|
|Buyer's address||16321 VESTA LN FORT MYERS, FLORIDA 33908-3036|
|Buyer's country:||United States|
|Payment method:||Credit Card|
|Category:||Computers & Networking|
This buyer purchased a laptop on July 21st. The item was shipped the same day and delivered on July 28th. Upon receipt the buyer stated that the item has 128GB SSD instead of the 512GB SSD as stated in the item description. I immediately offered a return and a refund with a prepaid return shipping label. I also offered a replacement or a partial credit. The buyer settled for the partial credit and I assumed that this issue was resolved.
A week later the buyer told me that he has opened a support case with Lenovo and is asking them to fix the hard drive 'issue'. This went on for a month between the buyer and lenovo and eventually Lenovo refused to resolve this issue. Now, 6 weeks after receipt the buyer has filed an A-to-Z claim with Amazon stating that he has already returned the computer to me and is entitled to a refund. Of course, this is not true. The buyer hasn't returned anything to me and he has no proof.
Just wanted to document this to get it off my chest.