This buyer sent a photo of a brand new LCD monitor he bought from me installed inside of a custom arcade box. In his initial complaint, which was riddled with grammatical errors by the way, he wrote "i got monitor doesn't work well. I attached photos for you to see. I f there is something I can do let me know." In this "photos" (as there was actually only ever one) you can clearly see that something was dropped on the LCD panel, where it cracked the screen. Instead of stating as much, I kindly suggested that he contact the courier because I wasn't taking back something he obviously broke. In his reply he said, and I quote "Box is not damaged. The box was opened, monitor plugged in, horrible picture, now your telling tough luck." That is not what happened. Notice he overlooked the fact that the first and only photo he sent was of it already being installed. Who buys equipment like this, does all the work of installing it in it's designated location, and then lastly tests/plugs it in? If he did what he said he did, he wouldn't have waited as long as what he had to say something about it. The guy is obviously lying his way into getting a new screen since he broke this one. Knowing I knew what he was doing, he left me negative feedback a week or so after.