Customer opened an e-Bay claim for non-receipt of order which was shipped in good faith. The customer paid for shipping via Priority International Flat Rate Envelope, which doesn't have tracking or proof of delivery. I had offered these shipment methods in the past since it has been an inexpensive shipping option for honest customers. I have changed my policies due to the number of non-payment cases that have been opened, all coming from countries in Asia, Middle East and South America. I can ship to these countries without any problems from my online store, but dishonest e-Bay customers know how to take advantage of e-Bay's unfair Buyer Protection policy, which essentially encourages scam artists to shop on e-Bay. I will soon be closing my e-Bay store, as I can't afford it!