Buyer purchased a computer on March 5, 2016. The computer was delivered on March 15. On March 28 the customer opened a return request stating: "Will not boot... Had multiple problems... Screen issues...". I provided a prepaid return shipping label to the customer. Upon return I verified that the computer was booting normally and the screen was also functioning normally. The computer was also returned without the original box. I sent an email to the customer asking about how to reproduce the problems he ran into but there was no response. The customer obviously just changed his mind and didn't want to pay the return shipping fee. So he opened a false 'Not as described' claim.