BadBuyerList.org

« Back to home page

Bad Buyer: steaus_40

Details

Purchase date:June 2020
Buyer's name:Stephen Austin
Buyer's username:steaus_40
Phone number:706-288-6211
Buyer's address536 Walden Glen Ln Evans, GA 30809-3137 United States
Store:eBAY
eBay item #:274319324951
Buyer's country:United States
Payment method:PayPal
Category:DVDs & Movies
Details:

This buyer claimed a sealed, brand new limited edition DVD set had pixelation issues, damage to the packaging, and was non-functional. Before I had an opportunity to address this buyer's issues, a negative feedback had been left and a return had been opened.

I asked if this buyer might provide pictures of the damage but he claimed he did not possess a camera and stated to, and I quote, "forget about the return". Yet the case was left open and I was required to accept the return.

Upon receiving the item back, the DVD set was tested to be working and fully functional. There was no damage to the DVD set itself or any damage to the outer packaging. Only the shrink wrap had been removed and the DVDs had been watched. Despite claiming to have noticed some type of alleged "damage", the buyer opened the item and viewed it anyway.

I declined the full refund as I was forced to pay shipping both ways, and took the fight to eBay in the claims process to recoup fees for the loss.

Despite providing detailed pictures of the working item, eBay decides to side with the buyer regardless and I am out of money for shipping both ways.

In eBay's seller protection policy, it BLATANTLY states that a buyer is not entitled to a full refund of an item if the new item was found to be opened. The buyer in question stated that the item was opened and used directly in the case's chat itself, yet this buyer received a full refund regardless.

A few quotes regarding this seller refund policy DIRECTLY FROM EBAY ITSELF:

"It may only be used to recoup losses when an item is returned used or damaged."

"You can deduct up to 50% from the refund to recover the lost value of the item
We will work directly with the buyer to resolve any issues associated with the item being returned, including removing any negative and neutral feedback, defects, and open cases in service metrics."

Apparently, eBay now has the ability to ignore its own seller protection policies and refund the buyer regardless of what proof a seller provides in their defense. Hilariously enough, I am a top rated seller and am supposed to receive additional protections stated in their policy which was also easily ignored.

I am now out of the money for shipping both ways, the buyer gets entitled to a full refund and this item can no longer be sold for its full value anywhere.

Appreciate it eBay!

Reported at:
Reporter:162.158.X.X
« Back to home page

Comments

Update: eBay has since rectified the issue after a lengthy battle and refunded the damage. However, I would advise sellers to take precautions by staying up to date on ebay's policies and fighting every case against these types of fraudulent buyers.


Posted almost 4 years ago by 162.158.X.X Report as SPAM
Your comment cannot be longer than 1000 characters, or contain more than 2 URLs. All HTML tags will be removed. In order to prevent SPAM, some words are not permitted in comments.

Random bad buyers

Name/Username E-mail Phone Reported at Comments
Nicole Robinson gabrielchartrand17@hotmail.com 613-349-5582 2019-02-07 0
Arctos Cooler Portable AC arctoscoolerportableac101@proton.me 2023-04-29 0
Ranjit dosanjh gmfpy18m43qpny9+A05016693J1XKN3EQI4GU@marketplace.amazon.ca 6477661176 2020-11-22 6
MILTON MEDINA LARCO limegaleno@gmail.com 2014-09-10 0
Abey Givens 22givensa@aos94.org (916) 725-1669 2022-01-28 3