A very rough buyer really.He bought a leather razor case from my store.And after he received it,he claim that the case lather is too this and no reinforced stress.The case was taken pics by myself against real product.And before he bought,I had sold over 60 pieces in my store,and never have got claim from buyer of this issues.On the other hand,there is no any force requirement than how thin of the leather should be,or if each case must has reinforced stress.So of course,I refused his refund request as he does not want to return the case back to me.(in his message,he also took some photos of the case he received,which showed the case was in good condition when he receive).Then he ask me give him 35% discount for this case,and I rejected this ridiculous requirement as well.Then he opened a ebay case and used time difference between China and US to steal the payment for this case from me.(when I was sleeping,he asked ebay to close the case and before I awake ebay get a final decision)