Clearly stated in listing that shipping to Brazil by economy air mail will take considerably longer time because of slow processing time of Brazilian customs and post office, and specified if they can't accept the shipping time, please use express shipping. Otherwise, should buy from sellers within Brazil. The buyer began to threaten to open case while the item is still in transit (within 1 month after dispatch). We provided the buyer with a tracking number, but he repetitively threatened to open a case unless we refunded him in full. If you don't want any BBE, don't sell to this guy. We are considering blocking all buyers from Brazil completely.