| Details: | The buyer purchased an evening gown from me. When the gown was delivered, the buyer contacted me stating that she had been charged a duty fee by her country (France) and she wanted me to pay her back for that, although my listings clearly state that any such fees are the buyers responsibility. I have no control over what the country of France may charge and I certainly do not receive any money from those charges...I have nothing to do with that. I explained this to the buyer but told her I would be more than willing to take the gown back and refund the purchase price but not the original shipping as per my listed terms. Without further contact she filed a paypal complaint. Paypal always sides with the buyer and when the item was returned (not in the same condition, by the way) paypal refunded her for the gown and for the shipping I had originally charged. Because I ship all international items using USPS Priority mail, I lost the $54.00 I paid to ship her the gown. I cannot afford for this to happen again so I am discontinuing international shipping. |
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Comments
you shouldnt be shipping expensive items overseas unless you place third party insurance on the item. Its not PayPal that deliberately sides with buyer for the return of items. If the buyer contacts their credit card company and they file a "not as described" dispute, regardless of what the policies you have stated, you have to get an "I agree, I accept" type of invoice that shows the terms and conditions being agreed to by the buyer.
If the buyer returned the item, there's no course of action. When a dispute is filed by a buyer with their credit card company, every single person on the sellers side gets the money pulled on hold. Basically the buyer's bank to paypal to you. That the way things are. If the buyer proves she returned the item and are in receipt of it, then the buyer wins automatically. Regardless of the payment service used, that is how it is. At least with paypal you have layer of protection. With a merchant account you dont. She more than likely refused the item, filed a non receipt claim because why would she pay customs charges and then pay again for shipping. The cost of doing business is such - next time consider shipping only inexpensive items outside north america and/or target your countries to a few and use sellers that live in that country and drop ship based on what they have in stock
Posted over 9 years ago by 47.17.X.X Report as SPAM
Thank you for your suggestions, I do appreciate it. I have rectified the situation by only shipping to the US from now on.
Posted over 9 years ago by 192.230.X.X Report as SPAM
Top comment explains it all
Posted almost 8 years ago by 162.158.X.X Report as SPAM
The only thing the top comment it missing is "don't sell to Eurotrash." They just aren't worth it - they're fussy, entitled, and their postal infrastructure is unreliable.
Posted about 6 years ago by 172.69.X.X Report as SPAM