Buyer purchased an assortment of 20 antique clothespins at far below market rate. I included an extra few, as I always do, just to be kind. Buyer expected to receive 20 of one particular type of clothespin, which was not at all what was listed for sale. The buyer did not look at item pictures or read item description, and left negative feedback (without prior contact). I offered a refund out of generosity. Buyer declined, uninterested in resolution.