Customer claims late shipment (after he ignores severel e-mails from UPS customs broker). Then he writes where is my stuff - email. He picks up goods from customs. Then he claims that seller does not pay customs and duty fees. Then he opens A-Z claim because of late shipment and customs fees. Amazon refunds. Custome is a professional scammer. He owed a trading business. Now he steals goods via Amazon and resells them.