Buyer paid for item on Friday evening. Item was dispatched on the next working day (Monday) with clear messages about this. By the Monday, buyer was demanding where the item was - seemingly not understanding my emails that the next working day was the Monday. I got messages every day threatening bad feedback and demanding a refund after this. Item was stuck in her local sorting office due to the snowstorms across the UK for 5 days. I called the office and made sure it was dispatched as soon as they could, sending confirmations each time to the buyer, who did not understand and continued to threaten. It finally arrived 8 days later after Royal Mail even put on their site that her postal area was impossible to send to during the worst of the weather. I sent her a link to this, and the phone number and name of the very helpful man at her local sorting office. She still didn't understand and left me negative feedback calling me a liar. I asked her to check website and contact Royal Mail and her local sorting office, but again, she did not understand as she does not speak any English. I found out today that she unlocks phones and sells them on which is illegal. I feel a little sick that I am involved in such practice, and now left with negative feedback despite being polite and always trying to help this out. I'm stunned. 11 years with ebay, she has been on ebay for 5 months and ebay have no interest in clearing this up. I informed them of the legality (or lack thereof) in everything she does...didn't care one jot. Have now left ebay and they have lost a good customer and seller. Amazing stuff really.

OH - final note - the postage price for what she ordered? FREE...