Buyer made a purchase for a video game that was in like new condition and claimed it arrived broken. (no markings, only played once. I bought it new, didn't like it, sold it on amazon).

I offered him to send it back and I will take a look and give him a refund.

He then opens an amazon A-to-Z claim saying I won't give him a refund. I contact him asking "why did you open a claim?!" (Luckily, amazon denied the claim because I did nothing wrong)

He then sends me back a DIFFERENT copy of the game claiming it is the one I sent him. Keep in mind, my game was practically brand new! It looks like the case had been left outside in a dirty garage/yard for several months. Everything was scuffed up and dirty. The disc MUST HAVE been left out in the hot Texas sun for MONTHS because it was so destroyed that the proective coating on the disc was gone and the disc's shiny surfaces flaked off when you touched them.

Here's the best part... he claimed this all happened during shipping.

Here's my theory on what happened: He bought the game months ago. He/his kids neglected to take care of the game and left it somewhere it would get destroyed (ie- in the hot sun). Instead of buying a new copy, he bought one online and would swap out his copy for the one that arrived and claimed it didn't work.

He eventually gave up trying to get a refund.