Jarret is a customer who places an order for a custom made products with custom name embroidery and then, a full week after his purchase, changes his mind and open a credit card claim to cancel his order when informed that his order is not cancellable.
Of course, he actively checked two checkboxes at the time of his order informing him that his order was not cancellable.
Jarret is a Judoka but shows much disrespect in his communication, bringing shame to the community.