This is the worst buyer that I've ever dealt with on eBay. (She's also a seller.) She claimed that the items she purchased were damaged during transport. And that I didn't carefully pack them. She refused, however, to tell me which bottles were broken or leaked. Nor did she offer to return any, even though I asked her to. Although I was willing to make restitution to please her, she was incredibly uncommunicative and difficult. She rarely responded to my messages, and never in a timely manner. She opened a Buyer Protection Case against me, and even when I refunded her wouldn't close it. Fortunately, today eBay decided in my favor and I won. I've blocked her from further bidding. I'd adamantly advise, against either buying or selling with her.