New Road is in poor section of parsippany. He lives with the hinduse. The stupid asshole can demand all he wants, he will get shit in return. The asshole buyer was sending you a threatening email for the sole purpose to see what you'd do. If you'd panic immediately and give him either a discount or refund on the product. Basically trying to what he can get away with to get the product for free or close to free as possible. Law clearly states, you do not process any refunds until the item is physically in your possession in its original condition. Clearly state that its mail order fraud and you will report him to the postal inspectors office on rt 46 in parsippany.