| Details: | We supplied a product to this customer which unfortunately was incorrectly listed on our website. When the customer raised this with us we were very apologetic and explained that it was not an intentional attempt to mislead or deceive but a genuine mistake. The customer responded with abusive and foul language. We nevertheless agreed to process a refund for her. Unfortunately the customer service rep forgot to pass on the details to the accounts dept and so there was a delay of a few weeks in processing the refund but as soon as the error was realised the customer was refunded. Instead of graciously accepting the apologies the customer again proceeded to use abusive and foul language towards the customer service rep who was only doing her job. This is a rude, aggressive and foul mouthed customer who has no concept that mistakes can and do happen and are not always a clandestine attempt to defraud the customer. |
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Comments
So in summary you incorrectly listed products on your website, probably argued to the point of frustration to your customer, failed to process a refund in a timely manner and expect to be congratulated for it? Bad customer experience starts wilt appalling customer service.
Posted almost 5 years ago by 162.158.X.X Report as SPAM
The seller sold me a food item that was supposed to have a best before date of June 2018. In fact the best before date actually expired in April 2014 and a new sticker had been placed over this date to conceal that fact. They then argued the point with me, claiming that this was not deceptive conduct and failed to process a refund in a timely manner, ultimately only provided a partial refund and have the cheek to post this report claiming that changing a best before date is not a clandestine attempt to defraud the customer. I disagree.
Posted almost 5 years ago by 172.69.X.X Report as SPAM
As a follow up, I would note that changing a best before date is not a “genuine mistake”. It is a deliberate act,
Posted almost 5 years ago by 162.158.X.X Report as SPAM