This buyer is a scammer. He ordered a new Crown Audio XTI-1002 Power Amplifier directly from Crown on December 15, 2020. He then bizarrely started to send emails the same complaining that Crown hadn't shipped the order, even though they ship orders in 3-5 days, not 3-5 hours. His emails were super bizarre, but each one was addressed by the customer service team. He then said he wanted to cancel, but Crown, the manufacturer, said No, we will not cancel because we shipped the order and he will receive it TOMORROW, the day after he ordered it. Upon receiving the order a week prior than normal, this bizarre buyer then asked to return it. Crown accepted the return, and instead do returning the product to Crown, the guy went online and left a negative review claiming that Crown sent him an open-box product and that they owe him a discount. OBVIOUSLY this loser is some sort of scammer who can't afford the amplifier he ordered.

Hello,

A new review has just been submitted by Douglas Tow for order #58800. Here is a copy of the submitted review:

#7603 Crown Audio XTI-1002 2 Channel 500 Watt Power Amplifier
Comment: was definitely open box, but was sold as new. Should have been discounted .

On Dec 17, 2020, at 3:10 PM, Doug Tow wrote:

Want to return

Sent from my iPhone

On Dec 17, 2020, at 2:58 PM, DJDeals.com wrote:

The return policy is on the website, including every answer to the 15 weird questions you’ve emailed us in the last 12 hours. The manufacturer did you a HUGE favor and shipped the order FAR in advance of what you asked them to do.

On Dec 17, 2020, at 2:53 PM, EARSNYC wrote:

What is your return policy??

On Thu, Dec 17, 2020 at 2:51 PM:
You can’t cancel after the manufacturer ships, they obviously don’t allow that.

We told you we would forward your email to them, they responded to you, so you knew they shipped it.

On Dec 17, 2020, at 2:45 PM, EARSNYC wrote:

HI DJDEALS

I ASKED YOU TO CANCEL,UNIT
IT ARRIVED TODAY
DO NOT WANT
DOUG

On Wed, Dec 16, 2020 at 12:34 PM EARSNYC wrote:
this is to crazy,i will get it locally

On Wed, Dec 16, 2020 at 12:31 PM EARSNYC wrote:
if it will be here by monday -tuesday that will be ok

On Wed, Dec 16, 2020 at 12:25 PM:
Hello -

Per the FAQ page that you read and agreed to upon checkout:

For customers in the USA that choose FREE SHIPPING your orders will be shipped via UPS FedEx or USPS. Orders are processed Monday through Friday & are shipped directly from the manufacturer the manufacturers authorized distributor or from Amazon Fulfillment.

We will email Crown for you and ask, but again, there is no delay with the order, Crown has no delay in their system, they show the order as in process. Had you needed the order sooner, you would have wanted to have followed all of the options made available to you upon checkout.

On Dec 16, 2020, at 12:21 PM, EARSNYC wrote:

again ,i thought you stocked this
again , if you have no tracking info,need to know exact delivery day
again, if no to above,lets cancel and I will get quickly from an instock dealer

Doug

On Wed, Dec 16, 2020 at 12:18 PM:
Yes, Crown has stock, they already processed the order because the system is automated. When the order is placed, it automatically triggers the manufacturer to process and ship the order in the 7 business day timeframe that they have to do so. There is no delay with the order because you chose not to have Crown expedite it. It’s unlikely that they would cancel it now, are you asking us to ask them to cancel?