Purchase date: | January 2021 |
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Buyer's name: | Jubrea Douglas |
Buyer's username: | yvngmekia13@gmail.com (their 2nd email) |
E-mail: | lulmekia@gmail.com |
Phone number: | 3017321827 |
Buyer's address | 8315 Schultz rd Maryland, MD 20735 |
Store: | other |
Buyer's country: | United States |
Payment method: | Credit Card |
Category: | Health & Beauty |
Details: | Customer Ordered Hair January 23, 2021, it is now 2/3/2021 and I have heard from her every day since we ordered. Instead spending a ton of time writing down everything I have decided just to copy and paste private notes about the experience with the customer. Please forgive me if you can't understand everything. They just notes for myself. But you will be able to get a vary good idea about what this customer is like through these notes. Again, the customer is still contacting me even though she has received her package. Private Notes: I spoke with her yesterday (she said she didn’t remember talking to me is when i asked her if she called or emailed). When I spoke with her yesterday she started off with wanting to cancel and then i told her we could ship it out that day and she said that was fine. now is calling today saying the thought she cancelled but she said she didn’t call or email. called saying she THOUGHT she cancelled her order. She did not. I asked if she called. she said no. I asked her if she emailed. she said now. Wanted to cancel after it was shipped. I told her she can send it back when it gets to her and she hung up on me. Called agian today asking where her package is. Initially i told her that the estimated delivery would be wed or thurs. She said TODAY IS WEDNESDAY! and that she wants her money back. I told her again wed or Thursday and checked the tracking. I told her that her tracking states her package will arrive tomorrow. She said “how is it supposed to be to me tomorrow when it’s still stuck in Arizona somewhere. I said its probably because it hasn’t been scanned into the next facility yet. She said she will be calling back on Friday and hung up on me. Card is blocked so she cannot order from us again. customer called back again. Customer: I want my money back
Calling over and over.
Jubrea is emailed me from a new email
She called again today and nia answered. She tried telling nia that we sent her the wrong order. I asked nia to tell the customer that she needs to email us. Customer got off the phone after making her repeat herself 4 times. Then emails us saying “yall sent me the wrong order”. I emailed her (and forwarded it to the other email address} that she can return the item to us (ETC) and provided the return address and the return policy (for the 5th time in email) Jubrea is still saying we sent her the wrong color. We sent her the correct color and I have told her 8 times since she received her order that she will need to send the item back to us. we are not paying for the return. And that when we get it back there will be a 15% restocking fee and minus initial shipping. |
Reported at: | |
Reporter: | 162.158.X.X |
Name/Username | Phone | Reported at | Comments | |
---|---|---|---|---|
Immediate Avage Al | immediateavageai_@outlook.com | 12457896325 | 2024-12-02 | 0 |
Bhavna Bhavsar | 762d539zbhn5d9k+A0891474QUBZARSGYQFL@marketplace.amazon.ca | 647-407-8806 | 2021-08-19 | 0 |
J Alex Francavilla | bfhjkk5yg4xx20n+A03373121J0HM59HJD536@marketplace.amazon.com | 2020-10-22 | 0 | |
Dave Sanderson | 4x4b5knm5rryl6b+A006466212K8LL0VE1E8V@marketplace.amazon.ca | 604-347-7768 | 2021-04-28 | 0 |
Wenda Arabsky | 701r6chss8ylgys+A0846684QN7Y9VRRNCF8@marketplace.amazon.ca | 519-981-8170 | 2021-01-26 | 11 |
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