Customer Ordered Hair January 23, 2021, it is now 2/3/2021 and I have heard from her every day since we ordered. Instead spending a ton of time writing down everything I have decided just to copy and paste private notes about the experience with the customer. Please forgive me if you can't understand everything. They just notes for myself. But you will be able to get a vary good idea about what this customer is like through these notes. Again, the customer is still contacting me even though she has received her package.

Private Notes:

I spoke with her yesterday (she said she didn’t remember talking to me is when i asked her if she called or emailed). When I spoke with her yesterday she started off with wanting to cancel and then i told her we could ship it out that day and she said that was fine. now is calling today saying the thought she cancelled but she said she didn’t call or email.

called saying she THOUGHT she cancelled her order. She did not. I asked if she called. she said no. I asked her if she emailed. she said now. Wanted to cancel after it was shipped. I told her she can send it back when it gets to her and she hung up on me.

Called agian today asking where her package is. Initially i told her that the estimated delivery would be wed or thurs. She said TODAY IS WEDNESDAY! and that she wants her money back. I told her again wed or Thursday and checked the tracking. I told her that her tracking states her package will arrive tomorrow. She said “how is it supposed to be to me tomorrow when it’s still stuck in Arizona somewhere. I said its probably because it hasn’t been scanned into the next facility yet. She said she will be calling back on Friday and hung up on me.

Card is blocked so she cannot order from us again.

customer called back again.

Customer: I want my money back
Me: Your package is arriving today, once it arrive you can send it back to us. as soon as we receive it back we can issue your refund minus a 15% restocking fee and the shipping cost
Customer: SHUT UP, I haven’t even asked my question yet!
Me: Please don’t speak to me that way, I’m being very nice
Customer: NO I’M BEING NICE!
Me: what is your question?
Customer: I want my money back.
Okay ma’am, We can give you a refund after you return it.
Customer: IT HASN’T EVEN ARRIVED YET, HOW AM I SUPPOSED TO RETURN IT?
Me: You have to wait for it to show one. It is arriving today, once it arrives you can send it back to us for a refund minus a 15% restocking fee and the shipping cost
Customer: I WANT TO SPEAK TO THE MANAGER
Me: Okay give me one moment…. He is in a meeting right now but I spoke with him and he said you have to return the product
Customer: NO I DON’T CARE HOW LONG IT WAKES I WANT TO SPEAK TO HIM
Me you can give us a call back later if you’d like.
Customer: NO YOU CAN CALL ME BACK AT THIS NUMBER
Me: Okay ma’am, when he gets out of his meeting I will ask him to call you.
Customer: Okay Bye.

Calling over and over.
Trying to call from new number. Tim said not to answer
301-720-2161
301-732-0841

Jubrea is emailed me from a new email
yvngmekia13@gmail.com
.
wanting a refund of corse, and saying we sent her the wrong color. We sent her the color that she ordered. Email receipts proving we sent her the color she ordered

She called again today and nia answered. She tried telling nia that we sent her the wrong order. I asked nia to tell the customer that she needs to email us. Customer got off the phone after making her repeat herself 4 times. Then emails us saying “yall sent me the wrong order”. I emailed her (and forwarded it to the other email address} that she can return the item to us (ETC) and provided the return address and the return policy (for the 5th time in email)

Jubrea is still saying we sent her the wrong color. We sent her the correct color and I have told her 8 times since she received her order that she will need to send the item back to us. we are not paying for the return. And that when we get it back there will be a 15% restocking fee and minus initial shipping.