If you can cut and paste the email and it would prob. show he's commit fraud deliberately. But its your own fault for not placing tracking on packages. You fully know what the policies are. Not ebay, paypal, or credit card company would side with you for non receipt. Thats why you never allow anyone to buy more than 1 item at a time. Has some ahole buy 10 logitech camers, spend 1/2 hour on the phone with the idiot, then the next day he disputed 1/2 of them. So we put the whole order on fraud alert. Refunded the first order and gave it to our legal dept. Told the scumbag point blank he'd be facing mail order fraud charges, especially when the phone call was recorded and he stated his name and confirmed he ordered it.