Bad feedback because he had to pay import taxes. All his feedbacks were removed by Etsy (rules violation)

Well regardless of the fact, you should state it clearly in your policies that all buyers are responsible for dutie fees and customs charges. They can stand there and play stupid but if you state it in your polices your covered. and make sure you state that these fees are not included in the shipping costs.

Bla Bla Bla !
It is clearly stated in my policies that all buyers are responsible for dutie fees and customs !
Next time, give a bad feedback to the customs of your country, not to me.

Regardless its your decision that you want to ship to other countries. When the package is there, they have the choice to pay it or not pay it. And regardless of the fact, your out the shipping fees if they refuse it and they can immediately file a dispute for non receipt against you. You should have a disclosure before having international people bid to email them for the fees, or not consider international

- "if they refuse it and they can immediately file a dispute for non receipt against you" It's a well-known fraud attempt LOL !
- "You should have a disclosure before having international people bid to email them for the fees, or not consider international" It's already stated in the terms of sale on Etsy! If you don't read I'm not responsible.
You are wrong, I got you wrong, Etsy got you wrong, There is nothing to discuss.

we received the payment from Sosa Games Inc, then when we shipped the item out, the next day, we received a paypal dipsute, saying the payment was removed due to this payment is unauthorized. at last, we provided the shipping evidence of the shippment. but paypal still no return the money back to us.