I listed an item as new and this woman tried to use the ebay buyer protection to return it for a full refund (even though I clearly have NO REFUNDS on my listings) stating that it was used/dried up. The product is in a black bottle, and unless she poured it completely out there would be absolutely no way to tell how much product is inside. Claims she knows what the product looks like/feels like even though she "just wanted to try it out first". Sends me a photo of the product, complaining there is product all over the dropper and the rim, when in reality that is exactly how the new product looks like -- a dropper SUBMERGED in product will have product on it and the shaking around from shipping will cause product to seep onto the rim, but not drip outside. I try to compromise, explain that the item might be cold from being outside and to shake and warm the bottle so the ingredients will not separate. Woman says she already shook it, then later sends a message stating she changed her mind and she didn't shake it. Obviously, she is lying -- whether she is genuinely confused that the product is not up to her expectations and blames me for it, or she is trying to fraud her way into getting a product for free -- this lady is disingenuous and not to be trusted.