First asked to falsify custom forms (which I refused. The buyer still wanted the item.), and a month later opened an item not received case for full refund (immediately refunded). Only purchased USPS First Class so no tracking, and the package was sent to someone other than the buyer herself. To what extent dishonesty was intended is unclear but she's also a frequent negative feedback giver thus someone I would avoid to deal with.
Very glad I found this. I've been an active buyer on ebay since 2009, and this is the first and only negative feedback I've received from a seller. To my recollection, I never asked to falsify custom forms. And second, the package was sent to my mother's address (is that not allowed? Quite absurd that the seller even brought this up). The product never arrived and I remember politely messaging the seller to ask why my product never arrived (other sellers usually reply within a day at most and would show sincere concern. But not this dude). I waited something like a week for a response and didn't get any (very interesting that you left this part out) I then opened a case and only then did he send me a refund. It's unfortunate that a seller needs to be forced to do the right thing. Props to Ebay's buyer protection - I wouldn't have gotten a response nor my money back without it. This seller was simply upset that the product I purchase did not arrive and that I chose to open a case for a refund because he did not respond. To the seller, please show your customers that you care if their product arrives or not. It's not right to completely ignore a buyer's dissatisfaction and then seek revenge because you had to send a refund by trashing their name. The most successful companies in the world prioritize customer satisfaction. Yes that means having to give refunds or a replacement item at times. It's not a big deal. It's simply your responsibility as a seller. If you are not okay with giving refunds and such, please state so. Make it clear. If I knew you were not okay with refunds, I would've never purchased through you. There are other seller who don't mind doing so and I truly appreciate that. I truly appreciate being valued. Showing that you value your customers begets more loyal customers. Thank you and have a great day.
Posted almost 7 years ago by 139.194.X.X Report as SPAM