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Bad Buyer: Cosmicalstorm <arren.brandt@gmail.com>

Details

Purchase date:May 2015
Buyer's name:Olof Arren Sverker Brandt
Buyer's username:Cosmicalstorm
E-mail:arren.brandt@gmail.com
Phone number:070-8833155
Buyer's addressSmörbollsgatan 1 A lgh 1101 41718 Göteborg
Store:other
Buyer's country:Sweden
Payment method:Credit Card
Category:Health & Beauty
Details:

Fraudulent chargeback. Arren Brandt was a regular customer of ours, always ordering C60 olive oil bottles, always to the same address. This order was his largest ever, again sent to the same address. Arren Brandt signed for delivery of shipment with tracking nr. RR512811870CZ, and acknowledged he received the shipment worth SEK 1913 (USD 229). Four months later on September 3, 2015 he filed a payment dispute with his bank.

Olof Arren Sverker Brandt, a dental hygienist born on September 13, 1984, claims that an "impostor" ordered the bottles and this "impostor" (with a Swedish IP address) used Mr. Brand's usual name and address to send his usual bottles to. Mr. Brandt then signed for delivery and consumed the bottles. Mr. Brand admits he filed the dispute but keeps claiming he never ordered the bottles. A police report will be filed.

Buyer's IP address:37.2.88.30
Reported at:
Reporter:82.113.X.X
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Comments

It appears as if Arren Brandt obtained stolen credit card details to place his fraudulent order because the card appears to be issued in SE Asia and the card holder disputed the charge.

Mr. Brand told us that he thinks he has a enemy that used a Swedish IP address who knows him well enough to know that he regularly orders our specific product, and this enemy must have stolen the card details, placed the fraudulent order and sent Mr. Brand's regular shipment of our product (only a large order, this time) to his usual address, mentioning his usual phone number.

Then, Mr. Brand admits signing for the shipment and using the product, but not contacting us to say he never ordered the product, neither asking for an invoice or anything like that. Meanwhile, he stopped buying his regular purchases, since he had enough for a long time, with the fraudulent purchase.

He told us he "sometimes orders things when drunk" and that's why he assumed he ordered the large shipment because he "could not remember". He also kept complaining about how hard his life is and how much he's suffering and how hard it is to remember things because of that.

It is clear to us that Arren Brandt used stolen card details to obtain a large qty of his regular order, in the assumption he would somehow get away with it.


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