Purchased and item on 10/3/2016, received item on 10/5/16 and requested an immediate refund due to incorrect item. I provided return address and he again contacted me five more times requesting a refund. He filed an A-Z Claim on 10/10 stating the item has already been shipped back. I never received the item back and Amazon DENIED the claim on 10/17. Buyer then again reopened the claim on 10/19, item has not yet been shipped back nor has a valid tracking number been provided. Claim is still pending awaiting buyers response.