This customer is a piece of work! She purchased an item from us. Used and abused it, tossed it in a box and shipped it back looking for a full refund. We informed her how to repack the item, and she did not even use bubble wrap to protect the item from further damage. When we withheld a restocking fee, as we cannot resell the item then she had the audacity to leave a negative comment. We do not tolerate abusive customers! We do not rent our items out!