This buyer (Purnell Phillips) filed fake eBay claim and switched with a piece of junk that's something completely different for return. Not we only take a loss on amazon tablet and initial shipping fee, we also had to cover his return shipping fee! We have sold nearly 1000 of this very same amazon tablet as of today and no other buyers have ever claimed that it is not as described! If anyone receive order from this buyer (eBay ID: purnell12) especially on high value item, please be alert!