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Bad Buyer: cosgearofficial <hello@cosgear.co>

Details

Purchase date:December 2021
Buyer's name:Cosgear AS
Buyer's username:cosgearofficial
E-mail:hello@cosgear.co
Buyer's addressPilestredet 75C Oslo, Norway
Store:Etsy
Buyer's country:Norway
Payment method:PayPal
Category:n/a
Details:

Tails malfunctioned, made with shit materials. Took 2 months to get a full refund.

Rude, condescending unprofessional service that runs like a Star Trek cosplay convention. Total clown show!

Do not do business with cosgearco!

Reported at:
Reporter:162.158.X.X
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Comments

I'm so sorry you had a bad experience with our company! Sometimes refunds take time because we have to receive the product first, our apologies if we didn't do our best to facilitate that process. We get very little bad feedback and this is honestly very surprising to hear. As for your comment about unprofessional service, I would love to hear about your experience so I can speak with the customer service representative myself. Our customer satisfaction scores are generally very high and we strive to provide fair, fast, and generous service.

I would love to hear any feedback you have on how we could improve. Please contact me to vetle@cosgear.co and I'll take care of it personally.

Kind Regards,
Vetle
Co-Founder, Cosgear


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