| Purchase date: | December 2021 |
|---|---|
| Buyer's name: | Cosgear AS |
| Buyer's username: | cosgearofficial |
| E-mail: | hello@cosgear.co |
| Buyer's address | Pilestredet 75C Oslo, Norway |
| Store: | Etsy |
| Buyer's country: | Norway |
| Payment method: | PayPal |
| Category: | n/a |
| Details: | Tails malfunctioned, made with shit materials. Took 2 months to get a full refund. Rude, condescending unprofessional service that runs like a Star Trek cosplay convention. Total clown show! Do not do business with cosgearco! |
| Reported at: | |
| Reporter: | 162.158.X.X |
| Name/Username | Phone | Reported at | Comments | |
|---|---|---|---|---|
| Dan Leadbetter | dblead@hotmail.com | 2019-10-02 | 1 | |
| SLAWOMIR PETRENKO | slawek280568@gmail.com | 2019-09-15 | 0 | |
| Christine Nadzam | cnadzam@yahoo.com | 973-628-1135 | 2021-11-18 | 0 |
| Kenneth Luran | 2021-05-14 | 0 | ||
| RICHARD A. REBRES | 2012-01-29 | 3 |
Comments
I'm so sorry you had a bad experience with our company! Sometimes refunds take time because we have to receive the product first, our apologies if we didn't do our best to facilitate that process. We get very little bad feedback and this is honestly very surprising to hear. As for your comment about unprofessional service, I would love to hear about your experience so I can speak with the customer service representative myself. Our customer satisfaction scores are generally very high and we strive to provide fair, fast, and generous service.
I would love to hear any feedback you have on how we could improve. Please contact me to vetle@cosgear.co and I'll take care of it personally.
Kind Regards,
Vetle
Co-Founder, Cosgear
Posted over 1 year ago by 2001:2020:30b:9e24:f811:23f8:9f54:8c5b..X.X Report as SPAM