Buyer bought 2 skeins of yarn. One week after delivery said moths ate one of her skeins of yarn and recognized this because she had seen this in other non-synthetic yarn (this yarn was 100% synthetic). She claimed it had many small sections that had been eaten through leaving several small strands. We asked for photos of the damage and label showing color and dye lot, which she provided clearly showing smooth clean ends on the small strands (indicating it had been cut with scissors) and the band/label had been removed from the skein. When we told her the yarn was synthetic and that there was no evidence of the damage she reported in our packing video, she marked the case as "resolved".