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Bad Buyer: Statehouse

Details

Purchase date:August 2021
Buyer's name:Thomas Marvel
Buyer's username:Statehouse
Buyer's addressCamden
Store:eBAY
Buyer's country:United States
Payment method:PayPal
Category:DVDs & Movies
Details:

Buyer sent message upon purchase stating they had issues with USPS/media mail and requested special packaging instructions, which I honored. Item was delivered in 2 days. The next day buyer requests refund claiming the shipping box was destroyed and the item was damaged. Requested pictures which the buyer took nearly 24 hours to send. After sending a message to the buyer noting that I would have to speak to eBay representatives prior to processing a refund or return, the buyer immediately initiated a charge back with PayPal. Buyer initially received the chargeback, but I successfully appealed the chargeback once presenting the facts to PayPal. Also discovered that the buyer was paying with a credit card with a different name on it. PayPal made the buyer send the item back, which was received without a name on the return address. Buyer also left negative feedback containing false claims, which was eventually removed by eBay.

Reported at:
Reporter:162.158.X.X
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