She has 2 names that I know of.

She bought a ceiling mounted projector and obviously dropped it during installation or beat it with a hammer. Claimed shipping damage, but refused to go through UPS channels to deal with damage. No way that kind of damage could have happened in transit. Damage to plastic housing, metal frame - holes in it. She even sent it back in original box - no damage to the box. I disputed and appealed Ebay decision to no avail.