We sent buyer a fresh out of box collectible figurine with all the body parts sealed in their individual bags, we had 2 person checked and made sure nothing wrong with the figure before we shipped it. Buyer claimed we sent her an used toy, sent us a photo showing multiple large scratches across the front of the figure, with all the body parts put together already. Tried to swap the toy and return the scratched used toy, after we told her we have the invoice from distributor showing we bought new toys and we don't even sell used toys, she closed the return and left us a negative feedback, sellers beware, she will try to scam you and she is actually a seller on ebay too, what a shame!