This dishonest buyer claims to receive a defective new part from us. We test every single piece in house to ensure there are no manufacturer defects sent out by us. This bad buyer then changes to it be broken. We package everything extremely well to prevent any possibility of shipping damage and never receive such claims. In both cases we offered a free way to return the item for refund. Instead the thief decides to keep the part and bash us with negative feedback online instead because we not refund without the product being return. Stay away from this bad buyer.