Opened an INAD case without prior communication.
Dinged stars and left a neutral.

Rude, Caps lock messages. Stated that the item was defective, wanted a replacement. I had him/her describe the problem and it became clear to me that nothing was wrong. So I refunded instead. Glad I had asked what the problem was, the return I received worked fine.

Buyer was probably was fishing for a free extra set.