Customer placed special order for non returnable merchandise as per our terms. Refused shipment at time of delivery, and was then unreachable by any contact method we had available when we tried to get a hold of him to get this sorted out. Customer then went no contact for 2 months despite multiple attempts by multiple staff to get a hold of him to see how he wanted to proceed. After 2 months of radio silence, they initiated a visa chargeback. So now we are stuck with a very expensive (worth $1000s) special order item that will be very difficult to impossible to sell, in addition to this we're also out roughly $750 in shipping costs and credit card processing fees. And now we get to pay staff to fight a multiple month long battle for the chargeback.