Buyer purchased a pair of Dolce Vita Grant Flat brand new shoes. She wanted best offer. I agreed. They were delivered on the 19th after being shipped to her priority mail. Shortly after she recieved them she sent me an email stating that she wore them to work the next day all day long and claim that the shoe stretch so much she now cannot wear them and wants to return. I had explained to this buyer since she wore these shoes that i cannot accept the return. They are considered now used shoes and i cannot possibly resale and all items returned must be in the same condition as she recieved them in which was new not worn, scuffed up from the floor. I had also requested pictures which she refused to do even after admitting in email through contact that she had sent me pictures but i never recieved any pictures from her. Then she sent another email asking why i wanted pictures. So she just lied about ever sending them to begin with. I also told her if she would have contacted me before she decided to wear them she could return them to me. I even offered her $10 towards her purchase just to satisfy her because I knew that she was fishing for some kind of discount. So 8 days later she opens a case. I have blocked from future purchases. I also reported get to Ebay and have been in contact with ebay ever since. They also know that i will be appealing once i recieve item back. I stopped all contact with this buyer. She refused to send pictures. It is clearly a remorse. She decided that she really didnt like the shoes after wearing them but claimed they torn up on her instead because she doesn't want to pay return shipping and she wants a refund on something she wore and that is not ebays policy. I went back and flagged all her messages admitting to no pictures and to her wearing them. So now this is a disgruntled buyer who has not only lied once but 2 times. I have a 30 day return but it does not nor does ebay allow returns on used and worn items. My guess is she chgd her mind and didn't like them after she decided she would wear them for the day or her feet were bigger than the shoe and it was not her correct shoe size. Please be careful of this buyer. Her feedback is very little. Has a habit of making best offers then returns after she wears or tries and makes up that something is wrong with it just so she doesn't have to pay and can get a refund. Except she will not be getting one from me. I have records of conversations and pictures to back up.