UGLY! Will deliberately file disputes claiming non receipt of merchandise while in possession of the item. Thinks she can do whatever her 2 IQ hick brain wants to do. Contacts company directly with 2 words for an email on 10/9. We tell her in an email to use the support site link and the next day we sent her another email saying the tracking information was available. Instead of completing a simple 5 line form with name and product (mind you she doesnt have the brains to put more than 2 words together based on the email she sent), she deliberately files a dispute for non receipt of merchandise deliberately while still in possession of the item. Mail order fraud charges will be filed in the next 24 hours against this theif.