Bought three pairs of HID bulbs in August 2018, then opened a return request saying they are not compatible. After explained to Amazon, the return request is delined. However, the buyer still returned the items. I picked up the package but returned to the post office shortly after realized that the return is not authorized. The tracking shows it is delivered to the buyer. Then Amazon refunded the money to the buyer. I opened a case to appeal the decision as this is declined by Amazon first and the items are back to buyer's hand, Amazon should not took the money from my account. After 34 days Amazon sent me a short email saying they stand for the decision saying "You are responsible for the claim because the tracking information does not prove that the merchandise was delivered to the buyer's shipping address". Do you think this is funny? If the buyer did not receive the item, how can she opened a return request? I think Amazon is using robot to deal with us now. I am waiting for the buyer to return the money or the items.