Bad Seller: There was no misdiagnosis. There was no purchase error. The guy pulled a bait and switch. He has a web site that states he builds and sells quality power steering systems. The guy took my money then drop shipped a part from somebody else that I had never heard of. So I returned it. He then keeps a restocking fee for an item he never had in the first place. Then quotes scripture about how I tried to take advantage of him when in actually I never asked for anything but a quality rebuild from him.

Day 1 – Placed order around noon. Web site says item is in stock and they strive to ship with 24-48 hours of order.
Day 4 – Sent email to get status. No reply.
Day 5 – Call to get status. Order has not shipped.
Day 6 – Call to get status. Order has not shipped.
Day 7 – Call to get status. Leave voice mail.
Day 11 – Call to get status. Told they placed order with a different company to send me the part and was drop shipped. Could not provide tracking number. I knew nothing about the other company and my car had been idle too long so had local dealer provide part and install that day.
Day 12 – Order arrived at 6PM from company called Accu-Drive.
Day 13 - Shipped unopened box directly back to Accu-Drive at 9AM.
Day 18 – Accu-Drive receives returned part.
Day 19 – Although they do nothing but have my order shipped from another company, they refund $198.71 and keep $66.23. Stated this is a 25% restocking fee which is in their terms and conditions.
Day 20 – I reply with the following reasons as to why I returned item:
- Your web site said item was in stock
- Your web site said (in bold and underlined) that you strive to ship in 24-48 hrs and are usually received in 5 days transit (based on core return timeline). You ordered and had someone else ship on day 6 and item was received on day 12.
- Your web site talks about the 20 years experience and pride and quality of “your units manufactured in house at your facility”. My product was drop shipped from a third party company called Accu-Drive out of Maryland.
- You mention you have costs in doing business and reference terms and conditions. The terms and conditions are buried in fine print at the bottom of a page and are not even on the main web page. You also have an obligation to meet the customer expectations you set on your web site. Those are implied terms and conditions of which none were met.
Day 21 – They reply with the following reasons as to why they did what they did:
- Our website did not process the order
- It was missed
- It was human error
- We’re a small business
- You got a direct reply from us whereas a big box store would not
- We have costs to throw away clamps, use test fluid, power consumption, etc.
- Customers remove parts like inner tie rods
- Customers steal parts from our units and return them or damage the unit on installation and claim they never used the part "never opened is the claim"
- You would have been happy with the unit and the customer service
- To keep our prices down we simply cannot afford to pay for others errors
- We are already losing money having made no mistake
- We shipped exactly what you ordered
- My coworkers don’t work for free and want to get paid
Then he refers to a bible verse Proverbs 20:14. This verse suggests that I am telling him all the problems with his business just to get the price reduced so I can brag to others about how great a deal I got. So basically he’s saying I’m trying to con him. Funny thing is I never said anything about the $66.23 he charged me or the additional $18 to ship the order back, all for doing nothing more than placing a call to another company and making himself the middle man. I’m out $84.23 for what felt like a combination of poor service and bait and switch. I figure if you say you’re going to do something and don’t then simply take responsibility. Good luck.

Bad Seller:
Rack Doctor
Richard Swenson
843-933-4045
www.rackdoctor.net

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