Buyer made 2 orders in total.

1st order: She claimed the order did not arrive, request reship and we ship again.

2nd order: Few month later, buyer made the 2nd order, she claimed the 2nd order not arrive after one year and want us to ship to her again

This buyer claimed she has problem with her memory, she has no memory of what she order and what she received. I recommend you not to ship to her as she has no memory of receiving any parcel even though she got it!