they buy your item and then start making demands and changes to what was auctioned...... what you see in the pics and description is what you get --- not a better one, not a different one, etc --- too demanding a buyer and threats of not accepting a package the way they specify...... if i auction the pictured item & it is discounted due to a scratch or dent, you do not get the more expensive one that is in perfect condition listed in another auction....... order the correct one and pay the extra amount for it