Buyer bought very well described and photographed item. She claimed it was broken when she received it. Didn't file an item not as described, simply just emailed and said 'it's completely broken' (if you have seen this before, you have seen this before). I responded immediately, apologizing and asking if the box was damaged and that we'd get it taken care of.

No response.

I emailed again, offering to have the shipper come pick it back up because if anything was not as described, it was obviously a shipping issue.

No response.

I emailed again, demonstrating why I couldn't just send her a partial refund(which is what I knew she was after from the first, bogus email) especially if it was a shipping issue but that I wanted to make sure we got her taken care of and get the return started.

No response

Yet leaves negative feedback. I think it is pretty clear what she is generally up to. Even if not, and the thing was actually damaged in shipping she should have let me take care of it instead of getting dishonest and nasty. Who wouldn't accept a resolution when offered? We all know who.