We shipped a brand new correct item, the buyer claims wrong item sent and returned completely different used broken item. Kyle Pali is nothing but a common crook.

Sellers beware of this loser bitch con artist. This moron Kyle Pali will buy an item and then email you left and right making up bullshit stories that they bought the wrong item. Then this asshole will file AZ claim stating he has not received the item. A real crook.

Since he likes to do it, that means he's under the impression that he can rip off people left and right and get away with it. The only thing you can do is take matters into your own hands and initiate legal and criminal action against this loser. Send him a certified letter clearly stating that he had committed both a criminal act of petty larcney and bank fraud. Its illegal to open a credit card dispute and make falsified claims. Tell the asshole of come up with documented evidence of his story or else your going to send his ass to jail. As for your products, put some marking on the item where only you know were they are, and record serial numbers and take pictures of any high priced items.