attention！bad buyer alert! This buyer will contact seller saying he got damaged item, but he will refuse to provide any kind of proof. Once you ask him to take picture to show the problem,he will immediately refuse and open case on you.
For any one who telling the truth should have no problem provide a proof such as photos. Only liars will avoid provides that.
This buyer is taking his chance to scam sellers,because in most issue, ebay stand on buyer side, he refuse to provide proofs and open unfair case on you, you can report him to ebay,but sometimes ebay may not stand on your side.

If you really got damaged item,please take a picture and send to seller. That issue is shipping company ‘s fault，your picture is very important for seller to make a claim from shipping company,othewise seller will completely lost money on your order,that is unfair. If you provide your evidences, seller will have no problem to send you a new one or full refund you.
Refuse provides proofs, it only make you looks like lying.