Customer requested Invoicing and used an account with no funds in it to initiated fraudulent payment as confirmed by bank.
Customer acknowledge receipt of product and opened product and said she would pay the following TUE when we offered to send a pre paid return shipping label if she was not going to pay. When our credit dept followed up on TUE no response until WED when she admitted to using someone else account to pay and that now she had a sick child and this some how prevents her from paying. Due to the serious nature of fraudulent online orders we have initiated credit bureau and bank investigation.