Buyer bought a new never used purse. A rather expensive one off me from ebay. She gets it in and claims it had a small tear in it. I told her to ship it back, she refused. She wanted a full refund. I said no, she then threatened to open a case and give a negative feedback. I offered her a partial refund, which she agreed to. Avoid this online bully. She's another one who wants something for nothing.