Customer received two radios and was not satisfied with the product. Return information was provided to the customer. The customer refused to return the product. The customer implied she would leave negative feedback but would not specifically provide how to resolve her dissatisfaction. The customer opened an ebay case even though return information was provided along with a promise to issue a full refund along with reimbursing the shipping costs. The customer never returned the item and 10 days later the customer contacted ebay and was awarded her payment without returning the item. The seller contacted and ebay confirmed she abused EBay's protection program and the sellers return policy. Ebay instructed seller to report it to the appropriate department. This customer is very savy on what to say and what not to say via email through ebay. The feedback this customer leaves (both positive and negative) shows a pattern of problems the customer has with other sellers.