On September 15 Amazon denied the buyer claim. There is still some hope left !!

Next time dont offer anything to any buyer whatsoever. No partial refunds nothing. Refund upon receipt of return and it is fully functional. Some buyers are total assholes into seeing what they try to get away with and regardless of what you do, they still screw you in the end. The reason why you got the dispute was because Lenovo told the buyer to go F off.

Anything with a credit card, the buyer has to prove that they returned the item in its original state to get a refund. Amazon would be sued left and right if they gave a buyer a refund without the return. Amazon has to provide proof of the return to your address not anyone elses. If amazon screws sellers like you over and has no regards for your business, dont give them any.

My intention is to provide excellent customer service and I always deal in good faith and assume that the other party is doing the same. 99% if the time this works out fine :)

This buyer is a complete moron. He's trying to cover up the bullshit fraud he's trying to commit

The fact that this Ahole is from Florida is proof enough. there are alot of moron aholes like this buyer attempting fraud then trying to play stupid.

Florida is full of wonderful and well educated peoples who are known for being clean, kind and caring...I think.

I am the person the seller is complaining about above and I like to set the story straight. The seller advertised an Lenovo Factory Recertified Laptop with 512 GB HD. I received the laptop with 128 GB and informed the seller. The seller stated that he has no replacement laptop available with the advertised 512 GB. I called Lenovo customer support and they had ask me for the product number. Lenovo customer support conformed that the product number given shall have a 512 GB drive, and since it is under warranty I can send it to Lenovo for repair. I informed the seller about this and the seller suggested a small refund for my inconvinience of sending the laptop to Lenovo for repair. I agreed. After I shipped the laptop to Lenovo, Lenovo informed me that is was not a factory refurbished laptop and they wanted to know from whom I bought it.

I gave them the full contact from the Amazon seller. Next I waited for 1 month. No response. I contacted again Lenovo and they said that I will not receive the laptop back since it was not an original Lenovo refurbished laptop and has NO warranty! I realized that the seller must gotten the laptop from some strange market or who known from where. I informed Amazon about this and forwarded them all conversations with Lenovo. Amazon opened a case but did not refund. Next I had to ask an attorney friend for a favor, that attorney called with me Lenovo and we finally got connected to a manager at Lenovo. Finally, 5 months after my original purchase Lenovo refunded me the remainder on the spend money to the Amazon seller and I never received the laptop back.

Lenovo had no license to keep your laptop, even if it was pirated. They aren't law enforcement, they don't have the authority from a court to seize property regardless of whether it's "legal" or not. I'm not saying companies don't try this - ask those guys in the RIAA riot gear that used to raid flea markets until one of them had an involuntary head piercing and a judge told them tough shit. Nintendo has attempted this in the past, too.

But, that doesn't make it legal. When Lenovo refused to return your laptop, they committed theft - possibly grand theft depending on the value of the laptop. A criminal complaint should have been filed against Lenovo at that point - not with the police, but with the United States' attorney's office. You'd have had the laptop back in a couple of day, since no minimum wage call center dude is going to do 30 days in county to cover Lenovo's ass.

The scammers will also ask for your PayPal email address.

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